FAQ
You've got questions. We've got answers.
Why choose eCoalitions?
Our business model is somewhat unique in that we design, build, host, and manage client sites on our cloud platform. Our Managed Website Plans include our website design service and a number of monthly page updates by eCoalitions Webmasters, so many of our clients don't have to do any of the updating of their sites at all.
For clients that need more frequent page updates, or want to do your own editing, our DIY Website Plans include our website design service, and unlimited access to our content management system (CMS) and secure, membership website creation software as a service (SAAS) allows our clients to log in to our service and update their own websites, anytime, day or night. Our website editor is easy to use and requires no coding.
For our DIY clients who want us to do page updates from time to time, you can hire us for Technical Consulting at a rate of $65/hour billed in 15-minute increments, with a one hour minimum.
Our platform is cloud based so there is no software to download or maintain. We set up monthly recurring payments and you may cancel at any time. We earn your business, month after month.
For clients that need more frequent page updates, or want to do your own editing, our DIY Website Plans include our website design service, and unlimited access to our content management system (CMS) and secure, membership website creation software as a service (SAAS) allows our clients to log in to our service and update their own websites, anytime, day or night. Our website editor is easy to use and requires no coding.
For our DIY clients who want us to do page updates from time to time, you can hire us for Technical Consulting at a rate of $65/hour billed in 15-minute increments, with a one hour minimum.
Our platform is cloud based so there is no software to download or maintain. We set up monthly recurring payments and you may cancel at any time. We earn your business, month after month.
Is there a cost for website design services?
Yes. We offer Flat Fee Website Design services.
Our Flat Fee Managed Website Design Package includes the initial website design and build by eCoalitions Web Designers. When the site is ready to publish, we publish the site live to our hosting platform and do the updating for you according to the plan you selected. Most of our clients don't have the time or desire to build and maintain a website, or learn how to use our website builder/editor. It takes time and energy away from your core business. We do all the work to get your website ready to publish.
Once we have your website ready to publish, we'll invoice you for the hosting plan you selected when you signed up.
For more extensive page updating needs, simply reach out to us. We charge a rate of $32.50/hour billed in 15-minute increments to maintain client sites above the number of page updates included in a Website Plan. This is a 50% savings over non-client sites hosted on other platforms.
Our Flat Fee Managed Website Design Package includes the initial website design and build by eCoalitions Web Designers. When the site is ready to publish, we publish the site live to our hosting platform and do the updating for you according to the plan you selected. Most of our clients don't have the time or desire to build and maintain a website, or learn how to use our website builder/editor. It takes time and energy away from your core business. We do all the work to get your website ready to publish.
Once we have your website ready to publish, we'll invoice you for the hosting plan you selected when you signed up.
For more extensive page updating needs, simply reach out to us. We charge a rate of $32.50/hour billed in 15-minute increments to maintain client sites above the number of page updates included in a Website Plan. This is a 50% savings over non-client sites hosted on other platforms.
IS WEBSITE HOSTING INCLUDED?
Yes. Hosting is included FREE with all of our paid monthly or paid annual Website Plans.
HOW LONG DOES IT TAKE TO DESIGN A WEBSITE?
We have build and launched websites in a single day. Some sites take more time to develop and could take up to a month or more. We usually launch pages as they are developed and continue to launch more pages as they are completed. The decision when to launch is made by our clients.
It's up to our clients to furnish content such as text, documents, photos, logos, etc. to our Website Designers so the time varies based on that.
We do have the ability to publish completed webpages and hide others while they are under construction, providing a streamlined publishing process.
During the design phase, we provide clients with a preview site link where you can view your site as it is being developed. It's one way we ensure clients are happy with their site before it's published live to our hosting service. Preview links are viewable for a limited time; then expire.
It's up to our clients to furnish content such as text, documents, photos, logos, etc. to our Website Designers so the time varies based on that.
We do have the ability to publish completed webpages and hide others while they are under construction, providing a streamlined publishing process.
During the design phase, we provide clients with a preview site link where you can view your site as it is being developed. It's one way we ensure clients are happy with their site before it's published live to our hosting service. Preview links are viewable for a limited time; then expire.
WHAT FORMS OF PAYMENT DOES ECOALITIONS ACCEPT?
eCoalitions accepts cash, business checks, bank drafts, and most major credit cards. For annual payments, we may request that you pay via business check. Since we do not require payment up front, an invoice is sent to you when your website is ready to publish with payment due prior to go-live. Monthly and annual billing options are available. Let us know your preference and we will send invoices based on your preferred payment schedule.
WHAT IS YOUR CANCELLATION POLICY?
We do not offer refunds for payments made for our Flat Fee Website Design Packages.
If your website is published live to our hosting platform, and you wish to cancel, simply use our contact form and let us know you want to cancel and what date you want the cancellation to be effective. We cannot retroactively cancel your website plan. We do not offer partial credit for the remainder of a billing period, so if you're going to cancel, do it toward the end of a billing period for maximum benefit of your resources.
Keep in mind that once a website plan is cancelled, your website will be un-published effective the date you indicated in your cancellation notice. Websites are digital and therefore cannot be moved to another vendor or recovered when deleted.
If your website is published live to our hosting platform, and you wish to cancel, simply use our contact form and let us know you want to cancel and what date you want the cancellation to be effective. We cannot retroactively cancel your website plan. We do not offer partial credit for the remainder of a billing period, so if you're going to cancel, do it toward the end of a billing period for maximum benefit of your resources.
Keep in mind that once a website plan is cancelled, your website will be un-published effective the date you indicated in your cancellation notice. Websites are digital and therefore cannot be moved to another vendor or recovered when deleted.
HOW DO WE RENEW OUR WEBSITE Plan?
At go-live, we set up monthly recurring payments for Website Plans. Clients are billed monthly until a Website Plan is canceled. See our cancellation polity for details on how to cancel a Website Plan. Note: Clients on an annual plan are sent an invoice annually.
We reserve the right to un-publish any website that has an unpaid balance. This normally occurs when a payment method expires and is not updated within our system and attempts to contact the responsible party fail. We attempt to contact clients to update a payment method when this occurs.
We reserve the right to un-publish any website that has an unpaid balance. This normally occurs when a payment method expires and is not updated within our system and attempts to contact the responsible party fail. We attempt to contact clients to update a payment method when this occurs.
WHAT IF WE WANT TO cancel OUR WEBSITE Plan AND TAKE OUR BUSINESS ELSEWHERE?
You are free to cancel your Website Plan at any time for any reason. If you wish to cancel, see our cancellation policy for details.
Our goal is for you to be happy with our service, however we do understand that there are extenuating circumstances which preclude clients to move to another provider. Under those circumstances, we are happy to assist. If it a matter of satisfaction, we hope you will give us an opportunity to correct any issues as our goal is complete satisfaction for every client.
Our goal is for you to be happy with our service, however we do understand that there are extenuating circumstances which preclude clients to move to another provider. Under those circumstances, we are happy to assist. If it a matter of satisfaction, we hope you will give us an opportunity to correct any issues as our goal is complete satisfaction for every client.
CAN WE DO SOME or all OF THE page UPDATES to OUR website?
Absolutely. We can set up editing permissions for one or more individuals to be able to update your website using our content management system (CMS) and website editing software. Admin and Contributor permissions are available.
Admin: Admin's have full access to all site settings.
Contributors: Contributors have custom edit permissions but not all Admin permissions.
There is no un-delete feature in our website editor, so only assign permissions to those who have the skill set to navigate the site settings and website builder-editor. No technical skills are necessary, but some knowledge of website builder software is helpful. A website structure is fragile. If moved, or deleted, it is unrecoverable.
eCoalitions is not responsible for the loss of data by an Owner or Contributor with editing permission your authorize. We can rebuild lost webpages, however those hours would be at a rate of $60/hour billed in 15-minute increments.
Note: Owners and Contributors should not use a mobile phone, or tablet to update a website on eCoalitions platform. Only use a desktop computer and the Firefox web browser when making updates to your website.
Contact our office if you need assistance setting up Owner or Contributor permissions for an existing Website Plan.
Admin: Admin's have full access to all site settings.
Contributors: Contributors have custom edit permissions but not all Admin permissions.
There is no un-delete feature in our website editor, so only assign permissions to those who have the skill set to navigate the site settings and website builder-editor. No technical skills are necessary, but some knowledge of website builder software is helpful. A website structure is fragile. If moved, or deleted, it is unrecoverable.
eCoalitions is not responsible for the loss of data by an Owner or Contributor with editing permission your authorize. We can rebuild lost webpages, however those hours would be at a rate of $60/hour billed in 15-minute increments.
Note: Owners and Contributors should not use a mobile phone, or tablet to update a website on eCoalitions platform. Only use a desktop computer and the Firefox web browser when making updates to your website.
Contact our office if you need assistance setting up Owner or Contributor permissions for an existing Website Plan.
WHAT HAPPENS TO OUR WEBSITE IF OUR PAYMENT IS LATE OR OVERDUE?
If your payment is overdue, we will attempt to contact you via email and or phone, assuming we have your telephone number. We reserve the right to un-publish websites with an unpaid invoice. Websites that are unpublished may be re-published upon receipt of payment, however we reserve the right to delete websites with unpaid invoices.
IS AN EMAIL ADDRESS INCLUDED with our WEBSITE plan?
No. Any email address you own can be used with web forms on your website. It’s not necessary to purchase email for your website. We use Hover for domains and email. Visit our Domains or email webpage for details on how you can add a domain or email to your eCoalitions Website Plan. With that said, we believe it is more cost effective if the client owns both their domain and associated email addresses. Cut out the middle man.
If you prefer, we can provide email for your domain if we also provide your domain. We charge $2/month for domains ($24 value), and $1/month for forward-only email, and $2/month for small mailbox that send and receive. Large mailboxes are $3/month.
Contact Support and submit a support ticket if you would like to add a domain or email to your monthly Website Plan.
If you prefer, we can provide email for your domain if we also provide your domain. We charge $2/month for domains ($24 value), and $1/month for forward-only email, and $2/month for small mailbox that send and receive. Large mailboxes are $3/month.
Contact Support and submit a support ticket if you would like to add a domain or email to your monthly Website Plan.
IS A DOMAIN NAME INCLUDED with our Website plan?
No. However, you can connect any domain name you own to your website on our platform. You can point a domain you own to your website IP address on eCoalitions (we can help with that). Or, you may purchase a domain from Hover and we will set it up for you at no charge. Visit our domain webpage for details. We recommend Hover for both domains and domain email. Cut out the middle man. You can transfer a domain you already own to eCoalitions if you’d like for us to manage your domain. If we supply a domain for you, we add $2/month to your monthly Website Plan. Contact us via our Support Center for help with domains.
HOW DO WE CONTACT ECOALITiONS IF WE NEED HELP?
Our office hours are Monday-Thursday from 09:00 a.m. until 4:00 p.m., CST. If you need assistance after normal business hours, please use our contact page to submit a message or our Support page to submit a support ticket. Email is our preferred form of communication as it allows documentation of services requested and provided. You may also give us a call and leave a message if we are helping other clients, or if you call after normal business hours. We always return calls and messages within 24-hours, always.
What is the difference between website plans?
PRO PLAN
The PRO PLAN is best for websites that will have fewer than 100 members (if using the built-in membership feature). If you use the Membership Feature and your membership exceeds 100 members, you will be required to upgrade to the Business Website Plan. The DIY PRO PLAN includes up to two page update per month by eCoalitions, and unlimited use of our content management system (CMS) to update your site on your own.
BUSINESS PLAN
The BUSINESS PLAN is best for websites that will have more than 100 members (if using the built-in membership feature). The BUSINESS PLAN includes up to three page update per month by eCoalitions, and unlimited use of our content management system (CMS) to update your site on your own.
The eCOMMERCE PLAN is best for websites that will have more than 100 members (if using the built-in membership feature). The eCOMMERCE PLAN includes up to four page update per month by eCoalitions, and unlimited use of our content management system (CMS) to update your site on your own. Sell unlimited products on your site using a built-in store, shopping cart, and check-out system. Square payments is the payments provider that can be used with your online store. eCoalitions does not charge a fee, however Square does charge credit card processing fees that clients are responsible for via their Square account.
The PRO PLAN is best for websites that will have fewer than 100 members (if using the built-in membership feature). If you use the Membership Feature and your membership exceeds 100 members, you will be required to upgrade to the Business Website Plan. The DIY PRO PLAN includes up to two page update per month by eCoalitions, and unlimited use of our content management system (CMS) to update your site on your own.
BUSINESS PLAN
The BUSINESS PLAN is best for websites that will have more than 100 members (if using the built-in membership feature). The BUSINESS PLAN includes up to three page update per month by eCoalitions, and unlimited use of our content management system (CMS) to update your site on your own.
The eCOMMERCE PLAN is best for websites that will have more than 100 members (if using the built-in membership feature). The eCOMMERCE PLAN includes up to four page update per month by eCoalitions, and unlimited use of our content management system (CMS) to update your site on your own. Sell unlimited products on your site using a built-in store, shopping cart, and check-out system. Square payments is the payments provider that can be used with your online store. eCoalitions does not charge a fee, however Square does charge credit card processing fees that clients are responsible for via their Square account.
CAN WE MOVE OUR CURRENT WEBSITE TO ECOALITIONS?
Yes. We will rebuild your existing average size website of around ten pages on our platform for $799. More extensive sites may cost up to $2,400 to rebuild. 1/2 payment is due upfront and 1/2 payment due upon completion. Once your site is built on our platform, we will send you an invoice for the first monthly payment of the website plan you select prior to go-live. A number of page updates is included with each of our Website Plans. If prefer to make all of your website updates once the site is published live to eCoalitions.net, we turn on owner or contributor permissions and you have unlimited use of our content management system to update your site as often as you like.
Is tehre anything wrong with platforms like wordpress, godaddy, squarespace, etc?
We encourage clients to let us rebuild their site on our platform because we know it is secure and updated regularly. Our platform includes features that other companies charge for, such as using a website builder/editor, domain privacy protection, and so on. All of our plans come with a number of free page updates per month by eCoalitions webmasters as well. If you need more frequent updating, our technical consulting fee for clients with sites on eCoalitions.net is $32.50/hour, which is 1/2 of our $65/hour normal price for technical consulting on other platforms.
WordPress, Wix, GoDaddy, BlueHost, Square, SquareSpace, HostGator, etc. are highly advertised platforms for do it yourselfers, yet their security is influenced by the number of third party apps and infrequent updating by third party providers; not to mention the numerous up-charges these companies charge to unlock features that you need for a robust site. You may end up paying a lot more over time on these platforms.
WordPress, Wix, GoDaddy, BlueHost, Square, SquareSpace, HostGator, etc. are highly advertised platforms for do it yourselfers, yet their security is influenced by the number of third party apps and infrequent updating by third party providers; not to mention the numerous up-charges these companies charge to unlock features that you need for a robust site. You may end up paying a lot more over time on these platforms.
WHAT TYPES OF ORGANIZATIONS DOES ECOALITIONS WORK WITH?
Our clients range from healthcare emergency preparedness coalitions, to non-profits, to homes associations, to payment processors, to small business entrepreneurs. Any organization who needs a member-log in portal to separate public and private information, or a secure site with SSL throughout, or eCommerce functionality, or wants a webmaster to manage the site for them is suited to become a client of eCoalitions.
Our content management system (CMS) and website builder/editor software (SAAS) is cloud based and easy to use to make page updates, should you choose to do so on your own.
Clients love the page updates that are included with our Website Plans. Most clients don't have to do a thing. We do it for them.
We are selective when taking on new clients. Contact us to discuss your needs.
Our content management system (CMS) and website builder/editor software (SAAS) is cloud based and easy to use to make page updates, should you choose to do so on your own.
Clients love the page updates that are included with our Website Plans. Most clients don't have to do a thing. We do it for them.
We are selective when taking on new clients. Contact us to discuss your needs.
CAN I TRANSFER MY DOMAIN NAME to ecoalitions?
Yes, we use Hover. We charge $2/month for top lever Domains with a maximum value of $24. You are responsible for paying the difference if the domain is valued at more than $24. With that said, we recommend you purchase and maintain your own Domains at Hover (domains and email) because you have complete ownership when you own the account and is best for complying with ICANN regulations.
Depending on the circumstances, your current registrar may place temporary restrictions on domain transfers. You should check with their support team first if you aren’t sure. Visit our Domain webpage for details. Give us a call.
Depending on the circumstances, your current registrar may place temporary restrictions on domain transfers. You should check with their support team first if you aren’t sure. Visit our Domain webpage for details. Give us a call.
CAN I PAY monthly FOR website plan?
Yes! We set up monthly recurring payments when you go-live so you'll receive a payment statement each month until you cancel your Website Plan. An annual payment option is available by contacting [email protected]. For annual plans, we request a business check. be sent to our mailing address available on our contact page, however, if you prefer to pay for your annual plan using a credit card, we add a reverse cash discount fee of 3.5%.
How do i log in to edit my website?
To log in and edit your website, visit eCoalitions.net and click on the Client Login link in the header. Optionally, we can add an admin link to the footer of your website, however we recommend against that approach due to security risks of hackers.
Note: When a client requests to be added as an Owner or Contributor to be able to edit their site on their own, they will receive an email from the website inviting them to log in and set a password for the site. These email often end up in a spam folder, so be sure and check that folder if the email hasn't arrived and you are expecting it. Contact [email protected] if you'd like to be added as an Owner or Contributor to edit your site.
Note: When a client requests to be added as an Owner or Contributor to be able to edit their site on their own, they will receive an email from the website inviting them to log in and set a password for the site. These email often end up in a spam folder, so be sure and check that folder if the email hasn't arrived and you are expecting it. Contact [email protected] if you'd like to be added as an Owner or Contributor to edit your site.
Is there a tutorial available for managing my site?
Our content management system (CMS) is extremely easy to use and intuitive; it's a drag and drop platform, however we understand that a little help may be needed from time to time. Visit our Support Center, FAQ, and Help webpages to learn how to user our platform. If you have remaining questions, submit a support request for assistance.
Can eCoalitions update my current site that is hosted on another platform?
Yes, we offer technical consulting on other platforms at a flat hourly rate of $65/hour billed in 15-minute increments, with a one hour minimum. It may be advantageous for you do discuss moving your current site to eCoalitions.net where a number of monthly page updates by eCoalitions is included in your Website Plan , with a technical consulting rate of $32.50/hour for more frequent page updates. Contact us for details.
I'm having trouble publishing my site
If you're having trouble publishing your site after editing, here is the number one reason and what you can do about it.
Web browsers are constantly updating features and security. With that in mind, you will need to go to your web browser privacy settings and uncheck "prevent cross site tracking." That should do it. Fill out a support request you're still having trouble publishing and we'll get right on it.
Web browsers are constantly updating features and security. With that in mind, you will need to go to your web browser privacy settings and uncheck "prevent cross site tracking." That should do it. Fill out a support request you're still having trouble publishing and we'll get right on it.
Where is my website hosted?
Your website is hosted on eCoalitions.net. Some functions and features are linked to our partners servers, such as when you are using the website builder/editor, or accessing the App Store. eCoalitions is a WeeblyCloud Partner and an authorized Weebly Designer Platform Partner. Hosting is included in all of our Website Plans.
Do You offer discounts?
We have been known to offer discounts on website design to churches and restaurants. If you need a discount, contact us.